FAQs

COVID-19

September 20, 2021, forward State of California guidelines require persons to present their vaccination card or negative COVID test result taken within 72 hours of the event, prior to entering the venue.  Unvaccinated persons must mask up while inside, vaccinated persons are encouraged to mask up. 

 

In advance of visiting any event please be aware of the local, county and state regulations relating to COVID risk and regulations set forth that all must comply with.  Please visit the California Department of Public Health for the latest statewide information.

Arena Entry

  • Know the current COVID-19 protocol for each event, this can be found under COVID-19 tab in the FAQs.
  • All persons entering the arena will pass through metal detectors. Patrons are subject to search of their persons and belongings at the discretion of venue management.
  • All jackets, pockets and bags will be searched upon entry. Purses, diaper bags and other small personal bags are allowed, but will be inspected at all entrances.
  • Bags larger than 10" x 8"x 6", backpacks or boxes are not permitted into the venues.  If a larger bag is needed for medical or other essential reasons, these bags must be clear.
  • Baby bags are allowed but will be searched.
  • Patrons with prohibited items will be turned away at entrances and no storage or "check in" area will be provided for such items.
  • Selfie Sticks will not be allowed into the venues
  • Items confiscated at entry will not be returned to the owner at any time during or after the event has concluded.

In addition, the following items are not permitted inside the venues:

  • Food or beverage (with the exception of those having a food allergy). Please contact Savor for food related allergy questions at 209.373.1400
  • Cans, bottles, coolers or other similar containers
  • Video cameras or audio recorders
  • Laser pens or laser products
  • Weapons of any kind to include, but not limited to, knives, guns, chains, tasers or clubs. No off duty law enforcement personnel are allowed in to the arena with a firearm and/or weapon of any kind
  • Illegal substances
  • Any other item deemed unacceptable by the venue management

Venue management reserves the right to make the final determination on prohibited items. In the event that prohibited items are revealed in a search, guests will be asked to dispose of the items or return them to their cars before re-entering the building.

Accessibility Information

  • Assisted Listening Devices (ALD): Assisted Listening Devices are available for loan at the Stockton Arena Utility Telecome Desk located at Section 113 and at the Bob Hope Theatre . In addition, sign language interpreters are available for concerts. To schedule an interpreter, please contact the Guest Relations manager at (2090 373-1400.
  • Accessible Parking: Designated parking is available for guests with disabilities. All parking areas have spaces allotted for accessibility.
  • Animals: Only pets that serve as guides, signal or services pets to aid guests with disabilities and any animals that are in integral part of the approved show are permitted at ASM Global managed facilities. Guests bringing in service animals may not take up additional seats unless a ticket has been purchased for the adjacent seat, but may request accessible seating.
  • Elevators: The Stockton Arena has two (2) public elevators, one located in the north east corner of the Arena behind section 103 and the other located in the south west corner right next to the team store. Both elevators provide access to all levels.
  • Escorts: Wheelchair escorts are available for disabled guests who may need assistance getting to and/or from their seat. Our escorts will meet the guest at the entry doors and assist them to their seat as well as meeting them at the end of the event and escorting them to the nearest exit.
  • Telecommunication Device for the Deaf (TDD): A TDD is located at the Stockton Arena next to the north entry doors.

Address and Phone Numbers

Bob Hope Theatre
242 East Main Street
Stockton, CA 95202

Oak Park Ice Rink
3545 Alvarado Avenue
Stockton, CA 95204
(209) 937-7433

Stockton Arena
248 West Fremont Street
Stockton, CA 95203
(209) 373-1400

Stockton Ballpark
404 West Fremont Street
Stockton, CA 95203
(209) 644-1900

Alcohol

All guests, regardless of age, must present a valid ID during every transaction to purchase alcoholic beverages. Guests observed drinking alcohol that appear underage may be approached by Security for ID, and if under the age of 21 will be ejected and/or turned over to the Stockton Police.

ATM

ATM machines are located at the Stockton Arena in the following areas:

  • Section 116 next to the Fan Attic Bar
  • Section 105

Baby Changing Areas

Baby changing stations are located at the Stockton Arena in all family restrooms and in the large stalls of each regular bathroom.

Backstage Passes

ASM Global does not sell or giveaway backstage passes to any event.

Bag Check, Inspection and Searches

All guests entering ASM Global facilities are subjected to a voluntary bag or clothing search.   Bags larger than 10" x 8" x 6", backpackes or boxes are not permitted into the venue.  The search is voluntary because the guest can refuse, however, the refusing guest WILL NOT be permitted entry to the event. If contraband is found during a search, the guest will be asked to return it to their vehicle or discard it.

Banners and Signs

Banners are allowed for some events; however, they may not be hung, or fastened, anywhere on the building.

Camera Policy

The following rules are general and can be overridden based on a specific request from the attraction or promoter:

  • Sporting Events: Non-flash, still cameras without a detachable lens may be used to take pictures of sporting events or events where house lights are illuminated during a performance. The use of flash photography is prohibited. Cameras with detachable lens or a lens of more than two (2) inches in length are prohibited from all events. Any tripod or other photography equipment may not be used or placed in any area of the building without building issued media credentials.
  • Concerts and Other Events: The Event Promoter reserves the right to deny camera use at any time during or before the concert and to prohibit the use of any camera that is deemed unacceptable.

Charity Ticket Donations

Interested organizations must provide a letter on official letterhead to the Stockton Arena or Bob Hope Theatre.  Please include the date of your event, type of not-for-profit organization and your Federal Tax ID. Donation requests should be mailed to Stockton Arena, Attn: Charitable Donations at 248 W. Fremont St, Stockton, CA 95203. The Stockon Arena and Bob Hope Theatre try to honor as many requests as we can, requiring us to focus on the need within San Joaquin County.  Please note not all requests can be honored, however, group discounts are available in certain cases.

Children

For most events children under the age of two (2) years do not require a ticket if held on the lap of an accompanying adult. Family events, such as Sesame Street, Disney Live, Fresh Beat Band, etc., may require children ages one (1) and up to have a ticket. Child carriers require ticket within seating section. Strollers are prohibited.

Concessions

SAVOR, is the Stockton Arena’s exclusive food and beverage service provider.  SAVOR offers guests a wide variety of catering, specialty stands and concessions at the Stockton Arena.

Directions

Stockton Arena Directions

From the North:

  • I-5 South
  • Exit Fremont Street and turn left
  • Follow Fremont Street to the Stockton Arena on the right hand side

From the South:

  • I-5 North to Hwy 4 Downtown Stockton
  • Merge right onto Hwy 4 East
  • Exit El Dorado Street and turn left
  • Head north on El Dorado Street to Fremont Street
  • Turn left on Fremont Street and the Stockton Arena will be on the left hand side

From the Southeast:

  • Take Hwy. 99 North
  • Exit onto the Hwy. 4 West off ramp to the El Dorado Street/Center Street Downtown exit
  • Exit El Dorado Street and turn right
  • Head north on El Dorado Street to Fremont Street
  • Turn left on Fremont Street. The Stockton Arena will be on the left hand side

Bob Hope Theatre Directions

From the North:

  • I-5 South
  • Exit Hwy. 4 East 
  • Exit El Dorado Street and turn left
  • Right on East Weber Avenue
  • Right on North San Joaquin Street. The theatre is on the corner of San Joaquin and Main Street.

From the South:

  • I-5 North to Hwy 4 Downtown Stockton
  • Merge right onto Hwy 4 East
  • Exit El Dorado Street and turn left
  • Head north on El Dorado Street to East Weber Avenue
  • Right on East Weber Avenue
  • Right on North San Joaquin Street. The theatre is on the corner of San Joaquin and Main Street.

From the Southeast:

  • Take Hwy. 99 North
  • Exit onto the Hwy. 4 off ramp to the El Dorado Street/Center Street Downtown exit
  • Exit El Dorado Street and turn right
  • Right on East Weber Avenue
  • Right on North San Joaquin Street. The theatre is on the corner of San Joaquin and Main Street.


    Oak Park Ice Rink Directions

    From the North

  • Take I-5 South
  • Take the march lane exit
  • Turn left on West March Lane
  • Turn right on Pacific Avenue
  • Turn left on West Alpine Avenue
  • Turn left on Alvarado Avenue

    From the South

  • Take 99 North
  • Merge on CA-4 West toward I-5
  • Take the Wilson Way exit
  • Turn right on South Wilson Way
  • Turn left on East Main Street
  • Take the 2nd right on to North Airport Way (Airport Way turns into West Lane
  • Turn left on east Alpine Avenue
  • Turn Right on Alvarado Avenue

Door Opening Times

Doors open one (1) hour prior to event time, however, this varies event-by-event. For more information, please contact the Stockton Arena at (209) 373-1400.

Elevators

The Stockton Arena has (2) public elevators, one located in the north east corner of the Arena behind section 103 and the other located in the south west corner, right next to the team store. Both elevators provide access to all levels.

Exit and Re-Entry

There is no re-entry to any ASM Global facility. Guests who wish to return a prohibited items to their vehicle or need to exit and re-enter due to personal emergencies (i.e. to retrieve medicine from a vehicle), must first make contact with a Guest Relations Supervisor to make necessary arrangements.

First Aid

The First Aid office is located at the Stockton Arena on the main concourse next to the South Grand Staircase.

Firearms/Weapons

Guests are prohibited from bringing weapons into any ASM Global managed facility. ASM Global does not provide weapon lockers. Weapons may not be checked in. Weapons include but are not limited to the following: Firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas and knives.

Guests found in possession of any of these items will be asked to remove the item from the facility or dispose of it. Guests who refuse to comply will be ejected from the facility and may be subject to arrest.

Food and Beverage, Bottles and Cans

Guests are not permitted to bring any outside food or beverages into the facility. Containers including bottles, cans, thermos bottles, and plastic coolers are not permitted for the safety and protection of our guests.

Group Sales

Email Group Sales or call 209.373.1400 for information on group sales for Stockton Arena or Bob Hope Theatre events only. For Stockton Kings or Stockton Heat group sales, please contact a team representative.

Guest Conduct

ASM Global Management intends to provide our guests with a safe, comfortable and enjoyable atmosphere. Therefore, we have established the following rules regarding guest conduct:

Clothing with offensive language or indecent graphics is prohibited. Offenders may be denied entry

Guests interfering with other Guests ability to enjoy the event will be subject to ejection

Guests using foul or abusive language or gestures toward other fans or players may be ejected

Guests abusing alcohol or drugs will be turned over to the custody of the Security Staff, police or medical personnel, and are subject to arrest

Guests interfering with the progress of the events or going onto the floor will be ejected from the event and may be arrested

Guest conduct offensive to other Guests or such that provides an unsafe environment to one’s self or others shall be considered disorderly

Guest who partake in seat jumping and/or refuse to show their ticket will be ejected

Guests who observe other Guests violating venue policies should report the incident to the nearest Usher or Security Officer

The use of laser pointers and noisemakers, including air horns and megaphones, is prohibited

Throwing objects or liquids on the floor/ice or at other patrons, and any other action which obstructs or interferes with a player or the progress of an event, is prohibited.

Guest Relations

For the convenience of our patrons at the Stockton Arena, the Utility Telephone Guest Relations Booth is located at section 113. The Utility Telecom Guest Relations Booth offers the following list of services:

  • Assisted Listening Devices
  • Automobile Trouble Assistance 
  • Emergency Phone Calls
  • Guest Problems, Complaints and Compliments
  • House Telephone
  • Lost & Found 
  • Lost Parents/ Child
  • Event Activities – Information
  • Surveys
  • Ticket Location Assistance
  • Tour Information

Lost and Found

Guests who wish to claim or report lost articles during an event at the Stockton Arena, should visit the Utility Telephone Guest Relations Booth located at Section 113. Guests who would like to inquire about items lost at a previous event should call the 24-hour security office at (209) 373-1470.

Guests who wish to claim or report lost articles during an event at the Bob Hope Theatre should speak with any Usher at the Theatre.

Lost Children/Persons

Children should be told to contact the nearest Usher should they become lost. At the Stockton Arena lost children will be taken to the Utility Telecom Guest Relations Booth located at Section 113. If a child becomes lost at the Bob Hope Theatre, please see an usher immediately for assistance.

Noisemakers

For the comfort and enjoyment of our guests, artificial noisemakers (i.e. air horns, drums, whistles, etc.) are not permitted inside the venue without management approval. Noise-making items found in the venue are subject to confiscation by event security.

Parking

For the convenience of our patrons, surface lots and parking structures are available near the Stockton Arena and Bob Hope Theatre. Parking rates can range from $10 to $25.

Police/Security

For your safety and convenience, security personnel are stationed through the venue. If you have an emergency, please notify the nearest usher immediately.

Projectiles

For the safety of all, guests must refrain from throwing objects in the stands, or onto the playing surface or stage. Guests who do not comply will be asked to leave the venue.

Prohibited Items

The following items are prohibited inside all ASM Global venues:

  • Bottles or cans
  • Food coolers
  • Outside food/beverages (baby food permitted)
  • Frisbees and beach balls
  • Laser pointers
  • Any noise making devices (i.e. air horns, whistles, drums, etc.)
  • Fireworks
  • Illegal drugs and alcohol
  • Audio/Video recording devices
  • Weapons and dangerous devices of any kind
  • Strollers – Have to be checked in at GR Booth
  • Balloons
  • Selfie Sticks
  • Camelbaks
  • E-Cigarettes
  • Back packs & duffle bags
  • Large Bags/Purses (Must be 14”x14”x6” or smaller)
  • Any other items deemed unacceptable by SMG Management​

All items brought into any ASM Global venue is subject to inspection. There are no provisions for storing or checking prohibited items at the entrance or on site.

Re-Entry (Exit and Re-Enter) Policy

See Exit and Re-Entry.

Signs

Permanent signage within Stockton Arena is available for lease. Interested parties should contact ASM Stockton Marketing and Sales at (209) 373-1400.

Smoking

The venues are  smoke-free facilities including E-cigarettes. Anyone observed smoking inside the facility will be asked to extinguish the item immediately. Any person who refuses to comply with the policy will be subject to ejection from the venue.  Smoking is not permitted within 20 feet of the venues. 

Ticketmaster

Tickets for all Stockton Arena and Bob Hope Theatre events can be purchased online at www.ticketmaster.com.

Ticket Office Hours

The Stockton Arena Box office is located at 248 West Fremont Street. Hours are as follows:

Non-Event Days
Monday through Friday 10:00 a.m. to 4:00 p.m.
Saturday and Sunday Closed

Event Days
Monday through Friday 10:00 a.m. to approximately 1 hour past event start time.
Saturday and Sunday Ticket office will open 3 hours prior to event start time.

The Bob Hope Theatre ticket office is only open three (3) hours before event time on event days.

Ticket Policies

Age Guidelines: A ticket is required for all patrons who have reached their 2nd birthday.

Refunds and Exchange Policies: All ticket purchases are final, no refunds or exchanges except in the case of an event cancellation. 

Lost or Stolen Tickets: Lost tickets will not be replaced by TicketMaster. If tickets are stolen, guests must provide proof of purchase and a police report at the Stockton Arena Box Office where a new ticket will be printed.

Resale of Tickets (Scalping): The resale of tickets is against the law and will not be permitted in or around the property of the Stockton Arena, Bob Hope Theatre or Stockton Ballpark. Violators will be reported to the Stockton Police Department. In addition, in accordance with the California Penal Code Section 346, guests may not sell their unused tickets to others in or around the Stockton Arena, Bob Hope Theatre or Stockton Ballpark. To avoid problems with counterfeit, stolen or voided tickets, Guests should make purchases through authorized outlets only.

Tours

The Stockton Arena offers tours of the facility by reservation. Please contact (209) 373-1400. For tours of the Bob Hope Theatre contact Friends of the Fox or the Downtown Stockton Alliance at (209) 464-5246.

Will Call

Tickets may be picked up at the Stockton Arena Box Office anytime during normal business hours.

On event days the Will Call window is located at the North Entrance of the Stockton Arena and at the Box Office of the Bob Hope Theatre.