FAQs

Accessibility Information

  • Assisted Listening Devices (ALD): Assisted Listening Devices are available for loan at the Stockton Arena Utility Telephone Desk located at Section 113 and at the Bob Hope Theatre . In addition, sign language interpreters are available for concerts. To schedule an interpreter, please contact the Guest Relations manager at (2090 373-1400.
  • Accessible Parking: Designated parking is available for guests with disabilities. All parking areas have spaces allotted for accessibility.
  • Animals: Only pets that serve as guides, signal or services pets to aid guests with disabilities and any animals that are in integral part of the approved show are permitted at SMG managed facilities. Guests bringing in service animals may not take up additional seats unless a ticket has been purchased for the adjacent seat, but may request accessible seating.
  • Elevators: The Stockton Arena has two (2) public elevators, one located in the north east corner of the Arena behind section 103 and the other located in the south west corner right next to the team store. Both elevators provide access to all levels.
  • Escorts: Wheelchair escorts are available for disabled guests who may need assistance getting to and/or from their seat. Our escorts will meet the guest at the entry doors and assist them to their seat as well as meeting them at the end of the event and escorting them to the nearest exit.
  • Telecommunication Device for the Deaf (TDD): A TDD is located at the Stockton Arena next to the north entry doors.

Address and Phone Numbers

Bob Hope Theatre
242 East Main Street
Stockton, CA 95202
(209) 337-4673

Oak Park Ice Arena
3545 Alvarado Avenue
Stockton, CA 95204
(209) 937-7433

Stockton Arena
248 West Fremont Street
Stockton, CA 95203
(209) 373-1400

Stockton Ballpark
404 West Fremont Street
Stockton, CA 95203
(209) 644-1900

Alcohol

All guests, regardless of age, must present a valid ID during every transaction to purchase alcoholic beverages. Guests observed drinking alcohol that appear underage may be approached by Security for ID, and if under the age of 21 will be ejected and/or turned over to the Stockton Police.

ATM

ATM machines are located at the Stockton Arena in the following areas:

  • Section 116 next to the team store
  • Section 105
  • Section 227

Baby Changing Areas

Baby changing stations are located at the Stockton Arena in all family restrooms and in the large stalls of each regular bathroom.

Backstage Passes

SMG does not sell or giveaway backstage passes to any event.

Bag Check, Inspection and Searches

All guests entering SMG facilities may be subjected to a voluntary bag or clothing search. The search is voluntary because the guest can refuse, however, the refusing guest WILL NOT be permitted entry to the event. If contraband is found during a search, the guest will be asked to return it to their vehicle or discard it.

Banners and Signs

Banners are allowed for some events; however, they may not be hung, or fastened, anywhere on the building.

Camera Policy

The following rules are general and can be overridden based on a specific request from the attraction or promoter:

  • Sporting Events: Non-flash, still cameras without a detachable lens may be used to take pictures of sporting events or events where house lights are illuminated during a performance. The use of flash photography is prohibited. Cameras with detachable lens or a lens of more than two (2) inches in length are prohibited from all events. Any tripod or other photography equipment may not be used or placed in any area of the building without building issued media credentials.
  • Concerts and Other Events: The Event Promoter reserves the right to deny camera use at any time during or before the concert and to prohibit the use of any camera that is deemed unacceptable.

Children

For most events children under the age of two (2) years do not require a ticket if held on the lap of an accompanying adult. Family events, such as Sesame Street, Disney Live, Fresh Beat Band, etc., may require children ages one (1) and up to have a ticket. Child carriers require ticket within seating section. Strollers are prohibited.

Concessions

SAVOR, is the Stockton Arena’s exclusive food and beverage service provider.  SAVOR offers guests a wide variety of catering, specialty stands and concessions at the Stockton Arena.

Directions

Stockton Arena Directions

From the North:

  • I-5 South
  • Exit Fremont Street and turn left
  • Follow Fremont Street to the Stockton Arena on the right hand side

From the South:

  • I-5 North to Hwy 4 Downtown Stockton
  • Merge right onto Hwy 4 East
  • Exit El Dorado Street and turn left
  • Head north on El Dorado Street to Fremont Street
  • Turn left on Fremont Street and the Stockton Arena will be on the left hand side

From the Southeast:

  • Take Hwy. 99 North
  • Exit onto the Hwy. 4 West off ramp to the El Dorado Street/Center Street Downtown exit
  • Exit El Dorado Street and turn right
  • Head north on El Dorado Street to Fremont Street
  • Turn left on Fremont Street. The Stockton Arena will be on the left hand side

Bob Hope Theatre Directions

From the North:

  • I-5 South
  • Exit Hwy. 4 East 
  • Exit El Dorado Street and turn left
  • Right on East Weber Avenue
  • Right on North San Joaquin Street. The theatre is on the corner of San Joaquin and Main Street.

From the South:

  • I-5 North to Hwy 4 Downtown Stockton
  • Merge right onto Hwy 4 East
  • Exit El Dorado Street and turn left
  • Head north on El Dorado Street to East Weber Avenue
  • Right on East Weber Avenue
  • Right on North San Joaquin Street. The theatre is on the corner of San Joaquin and Main Street.

From the Southeast:

  • Take Hwy. 99 North
  • Exit onto the Hwy. 4 off ramp to the El Dorado Street/Center Street Downtown exit
  • Exit El Dorado Street and turn right
  • Right on East Weber Avenue
  • Right on North San Joaquin Street. The theatre is on the corner of San Joaquin and Main Street.


    Oak Park Ice Arena Directions

    From the North

  • Take I-5 South
  • Take the march lane exit
  • Turn left on West March Lane
  • Turn right on Pacific Avenue
  • Turn left on West lapine Avenue
  • Turn left on Alvarado Avenue

    From the South

  • Take 99 North
  • Merge on CA-4 West toward I-5
  • Take the Wilson Way exit
  • Turn right on South Wilson Way
  • Turn left on East Main Street
  • Take the 2nd right on to North Airport Way (Airport Way turns into West Lane
  • Turn left on east Alpine Avenue
  • Turn Right on Alvarado Avenue

Door Opening Times

Doors open one (1) hour prior to event time, however, this varies event-by-event. For more information, please contact the Stockton Arena at (209) 373-1400.

Elevators

The Stockton Arena has (2) public elevators, one located in the north east corner of the Arena behind section 103 and the other located in the south west corner, right next to the team store. Both elevators provide access to all levels.

Exit and Re-Entry

There is no re-entry to any SMG facility. Guests who wish to return a prohibited items to their vehicle or need to exit and re-enter due to personal emergencies (i.e. to retrieve medicine from a vehicle), must first make contact with a Guest Relations Supervisor to make necessary arrangements.

First Aid

The First Aid office is located at the Stockton Arena on the Main concourse behind sections 109 and 110.

Firearms/Weapons

Guests are prohibited from bringing weapons into any SMG managed facility. SMG does not provide weapon lockers. Weapons may not be checked in. Weapons include but are not limited to the following: Firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas and knives.

Guests found in possession of any of these items will be asked to remove the item from the facility or dispose of it. Guests who refuse to comply will be ejected from the facility and may be subject to arrest.

Food and Beverage, Bottles and Cans

Guests are not permitted to bring any outside food or beverages into the facility. Containers including bottles, cans, thermos bottles, and plastic coolers are not permitted for the safety and protection of our guests.

Group Sales

Please contact Crystal Huante at (209) 373-1400 or by email at chuante@smgstockton.com for all non Stockton Thunder events.

Guest Conduct

SMG Management intends to provide our guests with a safe, comfortable and enjoyable atmosphere. Therefore, we have established the following rules regarding guest conduct:

Clothing with offensive language or indecent graphics is prohibited. Offenders may be denied entry

Guests interfering with other Guests ability to enjoy the event will be subject to ejection

Guests using foul or abusive language or gestures toward other fans or players may be ejected

Guests abusing alcohol or drugs will be turned over to the custody of the Security Staff, police or medical personnel, and are subject to arrest

Guests interfering with the progress of the events or going onto the floor will be ejected from the event and may be arrested

Guest conduct offensive to other Guests or such that provides an unsafe environment to one’s self or others shall be considered disorderly

Guest who partake in seat jumping and/or refuse to show their ticket will be ejected

Guests who observe other Guests violating venue policies should report the incident to the nearest Usher or Security Officer

The use of laser pointers and noisemakers, including air horns and megaphones, is prohibited

Throwing objects or liquids on the floor/ice or at other patrons, and any other action which obstructs or interferes with a player or the progress of an event, is prohibited.

Guest Relations

For the convenience of our patrons at the Stockton Arena, the Utility Telephone Guest Relations Booth is located at section 113. The Utility Telephone Guest Relations Booth offers the following list of services:

  • Assisted Listening Devices
  • Automobile Trouble Assistance 
  • Emergency Phone Calls
  • Guest Problems, Complaints and Compliments
  • House Telephone
  • Lost & Found 
  • Lost Parents/ Child
  • Event Activities – Information
  • Surveys
  • Ticket Location Assistance
  • Tour Information

Lost and Found

Guests who wish to claim or report lost articles during an event at the Stockton Arena, should visit the Utility Telephone Guest Relations Booth located at Section 113. Guests who would like to inquire about items lost at a previous event should call the 24-hour security office at (209) 373-1470.

Guests who wish to claim or report lost articles during an event at the Bob Hope Theatre should speak with any Usher at the Theatre.

Lost Children/Persons

Children should be told to contact the nearest Usher should they become lost. At the Stockton Arena lost children will be taken to the Utility Telephone Guest Relations Booth located at Section 113. If a child becomes lost at the Bob Hope Theatre, please see an usher immediately for assistance.

Merchandise

The Stockton Fan-Attic, located behind Section 116 on the South side of the Stockton Arena carries a wide selection of memorabilia and Stockton Thunder team gear. The Stockton Fan-Attic is open only during team event days from 12pm – 5pm and when the doors open. Please note, the hours may change for events that start before 7pm. For more information, please contact (209) 373-1500 and ask for merchandise.

For all other events at the Stockton Arena and Bob Hope Theatre, if the promoter/act chooses to sell merchandise, they will open the same time as doors open on event day.

Noisemakers

For the comfort and enjoyment of our guests, artificial noisemakers (i.e. air horns, drums, whistles, etc.) are not permitted inside the venue without management approval. Noise-making items found in the venue are subject to confiscation by event security.

Parking

For the convenience of our patrons, surface lots and parking structures are available near the Stockton Arena and Bob Hope Theatre. Parking rates can range from $10 to $25.

Police/Security

For your safety and convenience, security personnel are stationed through the venue. If you have an emergency, please notify the nearest usher immediately.

Projectiles

For the safety of all, guests must refrain from throwing objects in the stands, or onto the playing surface or stage. Guests who do not comply will be asked to leave the venue.

Prohibited Items

The following items are prohibited inside all SMG venues:

  • Bottles or cans
  • Food coolers
  • Outside food/beverages (baby food permitted)
  • Frisbees and beach balls
  • Laser pointers
  • Any noise making devices (i.e. air horns, whistles, drums, etc.)
  • Fireworks
  • Illegal drugs and alcohol
  • Audio/Video recording devices
  • Weapons and dangerous devices of any kind
  • Strollers
  • Any other items deemed unacceptable by SMG Management

All items brought into any SMG venue is subject to inspection. There are no provisions for storing or checking prohibited items at the entrance or on site.

Re-Entry (Exit and Re-Enter) Policy

See Exit and Re-Entry.

Signs

Permanent signage within Stockton Arena is available for lease. Interested parties should contact SMG Marketing and Sales at (209) 373-1400.

Smoking

Smoking is strictly prohibited inside all venues and within 20 feet of all entrance and exit points. A designated smoking area is located outside the South Entrance at the Stockton Arena and outside the main entrance of the Bob Hope Theatre.

Ticketmaster

Tickets for all Stockton Arena, Bob Hope Theatre and Civic Auditorium events can be purchased online at www.ticketmaster.com.

Ticket Office

Tickets may be purchased in person at the Stockton Arena Ticket Office. The ticket office accepts Cash, American Express, Discover, Visa and MasterCard. The office is located adjacent to the North Entrance of the Stockton Arena.

Ticket Office Hours

The Stockton Arena Box office is located at 248 West Fremont Street. Hours are as follows:

Non-Event Days
Monday through Friday 10:00 a.m. to 6:00 p.m.
Saturday and Sunday Closed

Event Days
Monday through Friday 10:00 a.m. to approximately 1 hour past event start time.
Saturday and Sunday Ticket office will open 3 hours prior to event start time.

The Bob Hope Theatre ticket office is only open three (3) hours before event time on event days.

Ticket Policies

Age Guidelines: A ticket is required for all patrons who have reached their 2nd birthday.

Refunds and Exchange Policies: All ticket purchases are final, no refunds or exchanges except in the case of an event cancellation. 

Lost or Stolen Tickets: Lost tickets will not be replaced by TicketMaster. If tickets are stolen, guests must provide proof of purchase and a police report at the Stockton Arena Box Office where a new ticket will be printed.

Resale of Tickets (Scalping): The resale of tickets is against the law and will not be permitted in or around the property of the Stockton Arena, Bob Hope Theatre or Stockton Ballpark. Violators will be reported to the Stockton Police Department. In addition, in accordance with the California Penal Code Section 346, guests may not sell their unused tickets to others in or around the Stockton Arena, Bob Hope Theatre or Stockton Ballpark. To avoid problems with counterfeit, stolen or voided tickets, Guests should make purchases through authorized outlets only.

Tours

The Stockton Arena offers tours of the facility by reservation. Please contact (209) 373-1400. For tours of the Bob Hope Theatre contact Friends of the Fox or the Downtown Stockton Alliance at (209) 464-5246.

Will Call

Tickets may be picked up at the Stockton Arena Box Office anytime during normal business hours.

On event days the Will Call window is located at the North Entrance of the Stockton Arena and at the Box Office of the Bob Hope Theatre.

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